Shipping is free if your order includes at least the stated minimum threshold of eligible items and your shipping address is within 100 miles from our delivery point.
Generally, with free shipping, your order is delivered within 5 - 8 business days after all your items are available to ship for non PO/APO/FPO address. It may be longer for large bulky items including furniture. Please note that there will be an additional 1 to 3 days of handling time after placing successful orders. Canceling items, combining orders, or changing your shipping address might affect your order's free shipping eligibility. Please read our detailed Shipping Policy here.
Returning Item :
Returns (regardless of reason) need authorization. Any returns due to buyer's remorse must be in the original package in re-sellable condition, returned within 14 - 28 days (depending on the item) of receipt and returned at buyer's expense. Refund will be given once package received back at the warehouse and determined in good condition. Please note that shipping fees for large items including furniture will not be refunded.
Customers are responsible for return shipping costs.
Certain items cannot be returned, exchanged, or canceled, including: personalized items, Custom or Made to Order Furniture, items purchased as final sale, store floor samples, live botanicals, cut yardage of fabric, and items used and/or damaged through normal wear and tear. Shipping charges are not refundable. Other restrictions may apply.
Return/Exchange reasons can be and limited to:
- Item not Received: Your ordered item never received due to the reason it may got lost during shipment.
- Item not as Described: If your received item is different with what you ordered in respect to it’s color, type, size, and material. Please note that you need to provide the proof in this case.
- Received Item is Damaged: If you received your item is damaged, or faulty, you can apply for return. Please not that you must have a video proof of unboxing of your parcel as a proof.
Also, We ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.
Shipping & Handling charges are non-refundable. Also, customers are responsible for return and exchange shipping costs. Please note that our offer of Free Shipping does not cover shipping costs incurred for returns or exchanges. These costs will apply to all products, including those initially shipped for free, and will be as outlined in our Shipping Rates & Policies page.
Please read our detailed Return/Exchange policy here.
To initiate a return, please email us at [email protected]. Our dedicated support team will assist you promptly.
NEIL ADAMS –
4.0 out of 5 stars
OK
we like the wood frame.
David Boucher –
2.0 out of 5 stars
Not actually 11×14
Sold as 11×14, these frames are actually more like 10 7/8 x 14. If your picture is 11×14, it WILL NOT FIT in these frames.
NancyNancy –
5.0 out of 5 stars
Beautiful frames
I used them to put up the paintings my daughter did. I like the color and sturdiness.
One person found this helpful
Trista M Doak –
5.0 out of 5 stars
Good deal
One did arrive broken but it was replaced quick! The wood part feels nice and sturdy.
LINDA K. –
3.0 out of 5 stars
Frames are ok
Damaged upon receipt. Glass shattered on one frame. Frames are rougher looking which is fine. One had pencil lines where an area had been repaired.
PatPfeiffer –
1.0 out of 5 stars
Poor quality control
The mat was not cut out properly. Was not placed square to the frame. Doesn’t anybody check this stuff at the factory. Too much hassle to return. Will get replacement matting. The frame, glass and packaging were great.
Donna –
3.0 out of 5 stars
Get What You Pay For
I was hoping for something more substantial. They look good from a distance and complete the design I was looking for. For the money, they are a reasonable purchase.
JDFrancoJDFranco –
3.0 out of 5 stars
One arrived chipped and broken, the other looks great
I only needed one frame of this size, but these frames looked perfect for the picture I needed framed (Flaming June by Frederic Leighton), and they only came as a two pack.One arrived with the wood frame chipped and the glass completely broken and the other was in perfect condition. I love the way the picture looks in this frame. I’d post a picture, but I’m not sure if that’s ok.I’m not returning since I only needed the one and returns are always a hassle.
Sharon H. –
5.0 out of 5 stars
Very nice for price.
Liked them very much. Would buy again
Fladonna –
5.0 out of 5 stars
The frames are exactly as pictured.
I received the frames however, one of the frames glass was cracked.I contacted the seller and a new set was immediately mailed to me. Customer service was right one. The problem was settled quickly. I would recommend the product as well as the seller.ThankyouDonna
3 people found this helpful
daniel hewitt –
3.0 out of 5 stars
Sub par glass
Frame is cute, but glass is cloudy and cannot be cleaned. Edges are also sharp and cut my finger when I tried to clean it.
Victoria Reinertsdatter –
5.0 out of 5 stars
Beautiful!
If you’re anything like me: framing your photos and artwork is a pain in the you know. These are sturdy, wonderful quality AND the mat is set up nicely making it easy to frame whatever you’re working with. Absolutely loved mine.
One person found this helpful
kimberly stover –
2.0 out of 5 stars
Broken glass
The frames are very pretty , I ordered 2 and one was delivered with a broken glass . I figured something happened while being shipped
Elia SuasinElia Suasin –
2.0 out of 5 stars
One of the frames was broken and I couldn’t return just the one.
I needed these frames to send out of the country and one of them came broken. I’ve tried multiple times to only return the one item and unfortunately I can’t. The packaging was not damaged at all which leads me to believe that it was shipped broken. I know that this is only an assumption but the other one was perfectly fine.
Kindle Customer –
2.0 out of 5 stars
Product was damaged
The glass was cracked.
SerenaSerena –
5.0 out of 5 stars
Good quality
I ordered these frames without much expectation but the wood was a nice rustic feel and the back prongs were high quality. My only feedback is the size is not 11×14. I framed 2 11×14’s for a gift and there was excess photo I had to trim off to fit. Overall a minor measurement issue but since these photos had a bit of white around it was not a big deal for me
6 people found this helpful
Marcelina –
5.0 out of 5 stars
So great I ordered more!
I bought these for gifts to commemorate a camping trip through the national parks. The rustic looking frames are very pretty and they come with a matting that you can easily use them for 5 x 7 or 8 x 10 photos. I was very happy with them I ordered more. Great price point!
cm –
2.0 out of 5 stars
Arrived broken
The frame is nice. Opened the box right when it arrived and the glass was broken in multiple places. I was refunded right away.
Kelly F. –
5.0 out of 5 stars
Love my new frames.
Just what I was looking for. The description was right on. Would be awesome to put a picture in and give as a gift or no picture. Also could hang horizontal or vertical , love needing only one nail to hang. You don’t have to fight to get nails lined up to hang evenly.
One person found this helpful
Kevin Powell kevin powel –
2.0 out of 5 stars
Warning – poor quality
I’ve read a lot of comments, especially the 1 star ratings. The glass appears to be glass and the hardware was on mine. However, at the mitered corners, they separate easily due to the use of a small staple which is insufficient. For the money, I didn’t want the hassle to return; however I purchased L-brackets and reinforced the corners using screws provided with the brackets. If you’re handy, it’s a fairly easy fix, but I wouldn’t order again. Good luck.
LD –
5.0 out of 5 stars
Worth the money
The description says “glass”, so I thought I was getting “regular glass”. However, the description says “HD glass” which is made from materials other than the standard glass. The description was honest and accurate, but I should have paid more attention.Regardless, the frames are very nice, especially for the price. I would recommend them.
Dawn Fowlkes –
5.0 out of 5 stars
Very Happy with these frames!
The frames were well packaged so they did not get damaged in transit and when opened, perfect coloring and quality just as I hoped it would be from picture. Extremely great value for these 4 frames!
Edward Bolam –
5.0 out of 5 stars
Nice frames
Well made and attractive.
Leslie HLeslie H –
5.0 out of 5 stars
Great way to Update
Packed well, 4 arrived perfectly and made an easy update to formerly silver frames. Light weight but sturdy, a little bit rustic, a little bit modern. An easy decor update.
Nancy Linney –
5.0 out of 5 stars
Frames
It fit my parents wedding picture to a T and my sons profile picture very nice frames
KHKL –
5.0 out of 5 stars
Great quality frames
Very good value for these large frames. I used them to frame two pieces of custom quotes from F. Scott Fitzgerald and it adds to the nostalgic vibe that I was going for.
MariaMaria –
4.0 out of 5 stars
Good
One came broken, there are cute. I used it without the glass.
2 people found this helpful
Carole A. Bilger –
5.0 out of 5 stars
Well made frames
I like these frames, I purchased 6 frames for my watercolor and acrylic paintings. I will continue to buy these frames, great price!
Jonathan Melanson –
4.0 out of 5 stars
Nice
Simple and nice. Wish it was a little more rustic looking.
One person found this helpful
Joanna Palmer –
3.0 out of 5 stars
Nice frames but not real glass.
I wanted these to frame my art reproductions for display in a gift shop. The frames are nice- they look like real wood and are attractive.I returned them because the “HD glass” is a plexi/acrylic sheet. My experience with cheap acrylic “glass” is not good: it gets scratched easily and cleaning it makes it foggy.I would use these for art that doesn’t need glass but never with the “glass” provided.
McKenna Hudson –
5.0 out of 5 stars
Great Value
It’s the exact correct size which is great because I ordered some before this from another shop that I had to return due to false sizing. The color on the edges and back is more green than brown but the front looks correct so that’s what matters. The white frame is removable HUGE relief. And it looks great on my walls with the pictures I ordered to put in them. Overall it’s a great product and you can’t beat the price.
2 people found this helpful
Rose Ann corica –
4.0 out of 5 stars
imperfection in wood frame not giftable
iloved the look but the back side imperfection made it not gift-able it looks damaged
One person found this helpful
Ann Ann –
5.0 out of 5 stars
Beautiful frame!
Framed a print of a colored pencil portrait I did, it works perfect and looks great (: good quality
M. Metcalf –
2.0 out of 5 stars
Not 5×7
The wood on these is beautiful, but they are not 5×7. They’re about half a centimeter shy of that, both vertically and horizontally. If you’re using they included mat for a 4×6, you’ll be happy with the purchase.
N.H. –
2.0 out of 5 stars
Opening for picture is undersized!
I ordered 11” x14” size, to frame a picture with a standard 11” x 14” mat and backing. My picture was too large to fit the frame, so I had to trim the mat and backing on all four sides to get it into the frame, a very tedious job. I measured the frame opening and it was actually 10-7/8” x 13-7/8”. I haven’t run into this size problem with other frames I have ordered from sah creatives in the past, so I was disappointed in these frames. The style of the frame is what I wanted, but this suze problem was tedious to solve. Frames ideally have slightly larger openings than the picture to be framed, not smaller!
Mary Busbee –
5.0 out of 5 stars
Beautiful color!
Beautiful color, it was exactly what I was wanting! Like them so good I bought two more!
One person found this helpful
Customer –
2.0 out of 5 stars
Not Quite 11×14
Two issues with these frames:1) The opening is more like 10-7/8″ x 13-1/8″. So, none of my 11×14 mats fit.2) They are plexiglass, not HD glass.Other than those two issues, they are very nice frames and exactly what I wanted in terms of color and style.
Rachel Kirk –
3.0 out of 5 stars
Great product, terrible delivery
If you need multiple frames, buy singles. Took FOUR orders/returns to get three frames I could use. Ordered the doubles three times, and one or both frames’ glass was shattered when it arrived. Singles delivered in solid shape, and the frame itself looks just like advertised!
One person found this helpful
SESE –
3.0 out of 5 stars
Great frame but dirty mat
I ordered 4 of these frames. They are just what I wanted except one of the mats was dirty. (See pic)
Customer –
2.0 out of 5 stars
not as described
The description of these frames state that they come with glass and I read several reviews that reported they had received the frames with broken glass. The frames I received have plexiglass with a sticker directing you to peel a coating off both sides of the plexiglass. I do not like plexiglass because it scratches easily and then is ruined for any kind of photo or painting display. Overall the frames look and feel kind of cheap. Maybe I am expecting too much at this price but I will be returning them.
shane –
2.0 out of 5 stars
Not actually 11 x 14
I like the look of these frames, but unfortunately I have to give a low star rating because they are supposed to be 11 x 14, and though the packaging indicates that they are 11 x 14, the interior dimensions of these frames are actually 10 1/2 x 13 1/2, and so I was not able to use them for my pre-matted 11 x 14 picture. However, I’m keeping them to use for other framing needs.
HCliffy –
5.0 out of 5 stars
Worth the little bit of extra
Very nice. Happy I spent the extra money on solid wood…. these are very nice quality.
One person found this helpful
Stargzr613 –
2.0 out of 5 stars
No Glass Included. Only plastic.
The description says HD Glass. There is NO glass! Just plastic. Would return them but need them for a gift and won’t have time to reorder. Frames are nice but don’t expect glass of any kind! Would give 5 stars if it they had glass.
Customer –
5.0 out of 5 stars
Pretty Picture Frames
I was looking for a natural wood look to go with family decor and these were perfect!
Kaila –
3.0 out of 5 stars
For wall mounting only but nothing to hang it from!
These frames are for wall mounting only, but yet they have nothing to hang them from?….
LuvToRead –
3.0 out of 5 stars
Good if you plan to hang it and never touch it.
Kind of cheap looking wood. Not a sturdy back board. Okay for regular photo. Not good for crafts or anything heavy.
D B –
5.0 out of 5 stars
These are beautiful but do have a little green
The wood texture is beautiful, I was surprised to see some green in the texture and the sides are green, pretty green though. I’m really happy with them.
gayle warner –
4.0 out of 5 stars
Ordered 2 frames for watercolor paintings. Looks great.
I ordered 2 frames 🖼 for watercolor paintings. looks good on wall together.
Don C Larson –
5.0 out of 5 stars
Quality and Timely
Better than I expected, attractive and well built.
Where’s the glass? –
2.0 out of 5 stars
Not glass as advertised
Supposed to have glass but was thin plastic in the frame. Have ordered this same frame before and it always had glass in it until now. Will not order it again.