Buyer Protection, Shipping, Return Policy
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MONEY BACK GUARANTEE
We promise your money back if the item you received is not as described, or lost during shipment, or received defective. You can get a refund 7 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.
1. Apply for Refund
If you have not received your order as described, or it got lost during shipment, or received defective, you can request a return/refund of the order by opening a ticket from your account section.
2. We will contact you
After you raised your dispute, we will verify according to our Return Policy below. Once everything is okay, we will contact you for the confirmation and other details on your email and release your money.
3. Get your money Back
You will receive your money back on your Account within 7 days after the claim process finishes.
Return and Exchange Policy
Our returns and exchange policy gives you an option to return or exchange items purchased from our store for genuine reason within the 30 days of product received. These reasons can be and limited to:
Item not Received: Your ordered item never received due to the reason it may got lost during shipment.
- Item not as Described: If your received item is different with what you ordered in respect to it’s color, type, size, and material. Please note that you need to provide the proof in this case.
- Received Item is Damaged: If you received your item is damaged, or faulty, you can apply for return. Please not that you must have a video proof of unboxing of your parcel as a proof.
Also, We ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:
Pick up: In most locations, we offer a free pick up service. You will be informed by our team when you submit a return request.
Self-Ship: If we don’t offer a pick up at your location. In such cases, we will credit the shipping costs provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.
The following EXCEPTIONS and RULES apply to this Policy:
Wax candles, Wall stickers, Precious Jewelry, Sunglasses, Deodorants, Perfumes, All Cleaning, Painting & Decor supplies (like mops/brooms, dustpans, paints, brushes, wallpapers, wall paintings etc.), Baby: Bathing and Accessories including FMCG; Diapering (Pads, Covers, Nappy Liners, Wet Wipes); Feeding Bottles, Breastfeeding products, Teethers; Baby Personal Care; Baby Hair & Skin Care Products, Gold Coins / Gold Vedhanis / Gold Chips / Gold Bars / Silver Coins / Silver Bars / Silver Chips / Silver Bullion, etc cannot be exchanged or returned.
Some products like home improvement supplies (drilling machines & accessories), Mopping supplies, Ladders (step & telescopic), fasteners & hooks, Pet – Habitats & Supplies, Apparel & Leashes, Training & Behaviour Aids, Toys, Aquarium Supplies such as Pumps, Filters and Lights, Baby: Toys, Prams, Strollers, Carriers; Baby Utensils & Feeding Sets, Baby Apparel, Diaper Bags; Baby Furniture, Nursery Decor, and selected products which are susceptible to damage can only be returned within 10 days after delivery. Some products have different parameters for return. Please contact our support team to know the number of days upto which a product can be returned/exchanged, post-delivery.
Furniture, All Plumbing, Kitchen & Bath fixtures (like Taps, Faucets, Bath hardware, sinks etc.), Safety & Security systems (Safes, Home security systems, Door locks), Sweeping cloths & wipes, Hot water dispensers, Building materials, Dimmer & Lighting controls, cord & power management, All kitchen appliances (like Mixer grinders, Juicers, Blenders, Food Processors, Toasters, Induction, Rice Cookers, Oven toaster grills, etc.) and home appliances (like Fans, Coolers, Water Heaters, Irons, Air purifiers, Humidifiers, Vacuums, etc.) can only be replace within 3 days post-delivery.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. necklace must be packed in the original necklace box).
Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.
In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
We will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, we would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User
If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
Note: Customized / Personalized items can’t be refunded. These items are only exchanged only if naturally damaged.
SHIPPING RATES & POLICIES
*Due to the uncertainty in the world right now, you may experience delay shipment. Please accept our apologies.
Exact amount of transport cost depends on the amount of the purchase, type of packaging, and the size and weight of the package.
The final transport amount will be calculated by the computer during checkout. All shipments will be sent via India Post. In case of a delay in shipment we will change the shipping method at our own cost.
Internet-based Track and Trace system : Online track and trace service to track your consignments from booking to delivery.
Delivery : Parcel consignments are delivered at your doorstep.
Handling Time : 1 to 3 working days.
Average Delivery Time : 3 to 7 working days for most of the items, and within 15 to 20 working days as mentioned on our particular listings. (within USA)
: 7 to 16 working days. (outside USA)