How can we help?

Frequently Asked Questions

To place an order, simply browse our website, select the items you want, and add them to your cart. Then, proceed to checkout and follow the prompts to complete your purchase.

We accept a variety of payment methods, including credit and debit cards, PayPal, and other popular online payment options. You can choose your preferred method during checkout.

Yes, we offer international shipping to many countries. You can contact our sales team to know more about out International Shipping Program.

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your delivery.

We often run special promotions and discounts. Keep an eye on our website, subscribe to our newsletter, or follow us on social media to stay updated on our latest offers.

We offer 30 days return policy with full refund within 7 days after you raise your return request.

You can request a order cancelation/return by visiting your account page.

Simply click the Account tab on the menu bar, find the item ordered, click the cancel button corresponding to that item, enter the valid reason for cancellation, and hit cancel. After that, we will review it and release your money if it is deemed valid.

If you still found any issues, simply contact us.

If you encounter any issues with your order, please don’t hesitate to contact our customer support team. We’re here to help and resolve any concerns you may have.

You can update your account information and password by logging in to your SAH Creatives account and navigating to the “My Account” or “Profile” section.

Yes, we offer customization or personalization for certain products. Please contact our sales team for more detailed information.

You can reach our customer support team from this page or by visiting the “Contact Us” page on our website, where you’ll find our contact information and a contact form. We strive to respond to inquiries promptly.

Our shipping times and costs vary depending on your location and the shipping method you choose. You can find detailed information on shipping options and estimated delivery times during the checkout process.

Yes, we offer gift wrapping services for many of our products. During the checkout process, you can select gift wrapping and include a personalized message for your recipient.

We are committed to sustainability and eco-friendliness. We make every effort to source environmentally responsible materials and minimize our environmental impact. Look for specific product information in the product descriptions.

In the rare event that your order arrives damaged, please contact our customer support team immediately. We will arrange for a replacement or refund and assist you in filing a shipping insurance claim if necessary.

Orders can be canceled or modified if they have not yet been processed for shipping. Please contact our customer support team as soon as possible to request changes or cancellations.

Yes, we have a loyalty program that rewards our repeat customers. You can earn points with each purchase and redeem them for discounts on future orders. Check our loyalty program page for more details.

We take data privacy and security seriously. We use industry-standard encryption and safeguards to protect your personal information. You can learn more about our data privacy practices in our privacy policy.

The safety of our buyer and our team is our top priority during this corona pandemic. We have outlined how we’re protecting the store and how you can work with our team & delivery partners on orders during this time.

Staying safe during COVID-19

For more information on how to keep yourself and your loved ones safe, please consult the World Health Organisation’s website or your local health authority: 

How we’re protecting the store

To protect our community against receiving false medical information, our Trust and Safety team is actively monitoring and taking down listings related to COVID-19 that are against our policies. This includes items that claim to protect against COVID-19/Coronavirus or otherwise make medical or health claims. 

While manufacturer/seller may make and sell handmade masks and other supplemental items, they must be transparent about their products, the standards they follow, and their making process. Under our policies they may not represent their items as medical devices. Nor we advertise our products as designed or intended to mitigate, prevent, treat, diagnose or cure any disease or health condition. 

If you think you see a product listing that is violating our policies, you can contact us.

We cannot give you advice on regulatory issues related to masks. For information on how to select, use and maintain a non-medical mask, please consult the World Health Organisation’s page on masks or your local authority: 

Communicate with your seller

If your order is delayed or you encounter a problem with your order, please contact us. Our team may be able to give you an updated timeline for your order.

We ask that you have extra patience at this time, since our delivery partners are facing disruptions in their usual routines that may cause some unpredictability when it comes to fulfilling orders.

Delivery delays

Delivery carriers may be experiencing delays which may cause us to experience an inability to timely obtain materials. We may also experience delays due to an unprecedented volume of orders for certain items. You can check to see if and how their service may be affected. Here are some links to carrier service alerts:

Didn't find what you needed? Try these.

A one-of-a-kind store

SAH Creatives is a global online store, where people come together to make  purchase of unique handmade and creative items.

Safe Shopping

Our policies provide hassle free and 100% secure shopping experience. We are fully dedicated for our customers.

Peace of mind

Your privacy is the highest priority of our dedicated team. And if you ever need assistance, we are always ready to step in for support. 

Get the ins and outs of buying on SAH Creatives

Find out more about safety and security in our marketplace