Our Help Support can help you with shop, or purchasing issues over chat, or email. 

CHAT SUPPORT 

EMAIL US

If you have any questions about an item or order you purchased, you can email us. We will help with order tracking or specifics about an item. 

If you don’t receive your order or it doesn’t match the description in the listing on our store, you can contact us or directly cancel your order from your account page.

To purchase an item on SAH Creatives:

1. Find an item you want to purchase on Our Store and click on it [ You can also search for an item from the search bar].

2. Choose the quantity and other options you want for that item, if applicable.

3. Click on Buy Now button. Else if you want to shop more, click on add to cart and continue shopping.

4. Your products will be added on your cart. Now click on cart icon at top right of the page.

5. A cart page will open which include your added items. Review it, update any details if you want, add promo code if you have, and finally click on Proceed to checkout.

6. Sign in or Sign up if not already, fill up the billing details required such as Shipping Address and contact details, add additional details if any, and then click on Place order.

7. Finally follow the payment instructions on the payment page. Take any of these optional steps:

• Choose your preferred payment method to pay such as Card, UPI or Netbanking.

• Enter required fields and then click PAY.

• Fill & Confirm your delivery address and payment details.

• Review your order to check that your information and order are correct.

• Click Place your order.

Congratulations!

You will receive a confirmation email with your order details, Payment Id and a Payment Receipt in the form of pdf. Please save these details for future references. 

We will then send your order for processing. Once your order is processed and ready to ship, we will send you an email with a tracking number and a link to track your order. Mean while, you can check your order details 24/7 on your account page. If you have any questions about your order, be sure to reach us directly via email.

If you misspelt the delivery address of your order, don’t worry! You can change to the correct address for your order before it’s dispatched, as long as the new address is not in a different country.

Simply contact us via Chat Support to update your address. 

Note: If you placed an order with an incorrect delivery address, first check that your order hasn’t been dispatched yet. To confirm this, check your email that you have not received tracking number for your order.

You can track your order status 24/7 from your account page.

Also, once your order is processed and ready to ship, we will send you an email with a Tracking Number of your order and a Tracking Link which you can use for live tracking your order.

Enter descriptive terms in the search bar to start your search. For example: “Mason Candy Jar”, or “Customized Nameplate”.

Search results are ordered by how relevant the items are to what you search for.

You can also browse our Shop Tab in menu bar.

We offer 30 days return policy with full refund within 7 days after you raise your return request.

You can request a order cancelation/return by visiting your account page.

Simply click the Account tab on the menu bar, find the item ordered, click the cancel button corresponding to that item, enter the valid reason for cancellation, and hit cancel. After that, we will review it and release your money if it is deemed valid.

If you still found any issues, simply Email Us or Chat With Us.

The safety of our buyer and our team is our top priority during this corona pandemic. We have outlined how we’re protecting the store and how you can work with our team & delivery partners on orders during this time.

Staying safe during COVID-19

For more information on how to keep yourself and your loved ones safe, please consult the World Health Organisation’s website or your local health authority: 

• USA:  Centre for Disease Control

• Canada: Canadian government

• United Kingdom: GOV.UK

• Netherlands: National Institute for Health and Environment

• France: French government

• Germany: Federal Ministry of Health

• Italy: Ministry of Health

• Japan: Ministry of Health, Labour, and Welfare

• Poland: Polish government

• Spain: Ministry of Health

How we’re protecting the store

To protect our community against receiving false medical information, our Trust and Safety team is actively monitoring and taking down listings related to COVID-19 that are against our policies. This includes items that claim to protect against COVID-19/Coronavirus or otherwise make medical or health claims. 

While manufacturer/seller may make and sell handmade masks and other supplemental items, they must be transparent about their products, the standards they follow, and their making process. Under our policies they may not represent their items as medical devices. Nor we advertise our products as designed or intended to mitigate, prevent, treat, diagnose or cure any disease or health condition. 

If you think you see a product listing that is violating our policies, you can contact us.

We cannot give you advice on regulatory issues related to masks. For information on how to select, use and maintain a non-medical mask, please consult the World Health Organisation’s page on masks or your local authority: 

• India: MOHFW

• USA: Centre for Disease Control

• Canada: Canadian Government

• United Kingdom: GOV.UK

• Netherlands: National Institute for Public Health and the Environment

• France: French Government

• Germany: The Federal Institute for Drugs and Medical Devices

• Italy: Ministry of Health

• Japan: Ministry of Health, Labor and Welfare 

• Poland: Polish Government

• Spain:  Ministry of Consumer Affairs 

Communicate with your seller

If your order is delayed or you encounter a problem with your order, please contact us. Our team may be able to give you an updated timeline for your order.

We ask that you have extra patience at this time, since our delivery partners are facing disruptions in their usual routines that may cause some unpredictability when it comes to fulfilling orders.

Delivery delays

Delivery carriers may be experiencing delays which may cause us to experience an inability to timely obtain materials. We may also experience delays due to an unprecedented volume of orders for certain items. You can check to see if and how their service may be affected. Here are some links to carrier service alerts:

• India Post

• USPS International

• Federal Express

• UPS