Ombre Glass Candle Holder – Black Base Accent

To cancel an order, please contact us as soon as possible. Cancellations can only be made before your order has been shipped. Once your order has been dispatched, we are unable to cancel it.

You will receive a shipping confirmation email once your order has been sent out. If your order has already been shipped and you no longer wish to receive it, you may still contact us to arrange a return after the package is delivered.

Thank you for your understanding! If you have any questions, feel free to reach out to our support team.

Yes, you can return a product if you're not satisfied with it. To do so, you’ll need to ship the item back to our designated return address at your own expense. Once we receive the product and confirm that it’s in its original condition, we will begin processing your refund.

Please note: The refund will cover the product price only. Our original shipping cost will be deducted from the total refund amount.

If you have any questions or need help with the return process, feel free to contact our support team.

Yes, we offer free replacement parts for any items that are damaged during shipping or have manufacturing defects. To process the replacement, we kindly ask that you provide photos or videos clearly showing the issue. This helps us verify the problem and ensure a quick resolution.

If you experience any issues, please contact our support team—we're here to help!

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your delivery.

We often run special promotions and discounts. Keep an eye on our website, subscribe to our newsletter, or follow us on social media to stay updated on our latest offers.

We recommend checking all parts of the fixture at least one week before your planned installation to ensure everything is complete and in good condition.

Our fixtures are designed for easy installation and can typically be installed by a qualified electrician. However, if you encounter any issues that you’re unable to resolve during the installation process, please don’t hesitate to contact our customer support team for assistance.

Important: Please avoid using force or attempting repairs without proper guidance, as this could cause damage. We're here to help you find the best and safest solution.

Yes! If you have a high ceiling, we recommend confirming the required rod, cord, or chain length with our customer service team before placing your order. Many of our fixtures offer customization options to better suit your space.

Feel free to reach out—we’re happy to help ensure the fixture fits your ceiling height perfectly.

Yes! We offer trade discounts for designers, contractors, and professionals purchasing in bulk. Please contact us at support@sahcreatives.com with your project details, and our team will provide you with exclusive pricing and more information.

We look forward to working with you!

You can reach our customer support team from this page or by visiting the "Contact Us" page on our website, where you'll find our contact information and a contact form. We strive to respond to inquiries promptly.